When do I need to order by?
Our cutoff time for same day delivery is 12 noon. If you are cutting it fine and are needing flowers delivered that are some distance away from us we always recommend calling first to avoid disappointment. All orders placed after 12 noon will automatically be delivered the next available delivery day unless specified.
Will my order look like the picture?
The images provided are of our original work but are for inspiration purposes only. Due to seasonal availability it is impossible to have access to the same flower all year round. If you would like something quite specific please call our store direct to discuss seasonal pricing and availablility.
Can I pre-order?
You sure can! Simply enter the desired delivery date at the time of ordering. Remember to check it doesn’t fall on a Sunday or public holiday.
Can i Cancel an order?
If you need to cancel an order, please contact Floret Boutique immediately. Once we have accepted an order, cancellation of the order is within our sole discretion.
How long will my flowers last?
Great question! And one that unfortunately has no specific answer. If you want your flowers to last a specific length of time, its best to call us direct so we can suggest the best flowers to suit your requirements.
My order says “Click & Collect”?
We get asked this a lot! After entering your delivery details, you must also select your desired delivery suburb in the check-box to confirm the delivery fee. Some clients find it convenient to order online and collect the order themselves instore (a bit like when you buy groceries for example), which saves a delivery fee. To make use of this service, simply select ‘Click&Collect’ in the delivery section during checkout.
I have an issue with my order?
We want you to be 100% happy with your order. If you have any problems or in the instance, you are not happy with your order, please contact us within 24-48hrs so we can do our best to correct this for you.
What time will my order be delivered?
We are lucky to have an amazing team of couriers that specialize in “Flower Delivery”. Our strong relationship allows us to be the only Florist to offer 2 delivery Runs DAiLY (Morning & Afternoon). This means we have any early delivery run which has flowers delivered by lunchtime, and then an afternoon delivery run that ensures delivery to businesses by C.O.B (5 pm) and residential prior to 5.30 pm.
I want my order delivered at a specific time?
We’re good but we aren’t magicians! As much as we would love to fulfill each client’s specific requests for timed deliveries, unfortunately, sometimes it is physically impossible, but we will still try. If you do have a special timed request, simply call us to discuss and we will try our best to arrange this for you.