1- Ordering and Deliveries

Placing and Accepting Orders

Floret Boutique offers daily delivery services Monday through to Friday (Please note we do not deliver on Public Holidays or Sundays). Same-day deliveries must be placed before 12 noon each day. Saturday deliveries must be pre-ordered, and confirmed by us at least 24 hrs prior as we do not trade over the weekend.

Orders will not be dispatched until payment in full has been received and Floret Boutique is satisfied with the integrity of the order. Floret Boutique is not responsible for any loss or damage caused by late delivery or cancellation of an order or product.

Cancellation by Us

We reserve the right not to provide goods and services, terminate membership accounts, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from exercising these rights.

Cancellation by You

If you need to cancel an order, please contact Floret Boutique immediately. Once we have accepted an order, cancellation of the order is within our sole discretion.

Deliveries

Delivery Fees will be confirmed after the order has placed based on the delivery address provided.

It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. Re-sending may result in addition costs to you. If an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion.

You agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. We will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

2- Goods Damaged or Faulty on Delivery/Return

Floret Boutique’s main priority is your satisfaction. If you receive products that are damaged or faulty, we will happily organise an exchange for you. You must advise immediately and return damaged/faulty goods within 48 hours of receipt.

The Client is responsible for any items hired from Floret Boutique. This may include but is not limited to sundry items, vases, candle holders, glassware and styling items. Damages, breakages and missing items may be invoiced to reclaim the value of such items.

3- Pricing

Prices of goods and services and delivery and other charges displayed on the Floret Boutique website are current at the time of display. These prices are subject to variation without notice. All prices are inclusive of Goods and Services Tax (GST).

All prices are in Australian Dollars unless otherwise specified.

4- Product Information

We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free. All designs illustrated are a guide only to the products and services displayed. Some items may vary due to regional and/or seasonal availability or when they do not meet our quality standards. In some cases substitution of equivalent value and quality may be necessary to fulfil your requirements at our discretion.

5- Confidentiality and Privacy

Information You Provide to Us

For Floret Boutique to process your order, we need information such as your name, email or contact number, delivery address and payment details. Other information will also be collected with your permission from time to time, such as product feedback.

Floret Boutique will only record your email address and other personal information when you register with us requesting to be on our mailing or when you purchase any products. Your information will only be used for the purpose for which you have provided it and we will not use or disclose your email address for any other purpose.

Information that you have provided to us will be used in two ways:

A) To enhance your shopping experience;
B) To communicate to you new products and services and also at times, the opportunity to take up special promotions or offers.

Other Privacy Information you should be aware of

Sign off or close your browser once you have finished shopping within Floret Boutique. This is to ensure that others cannot access your personal information and correspondence.
If you share a computer with someone or are using a computer in a public place, you are responsible for the security of and access to your computer.

6- Membership

As a Floret Boutique customer, you are responsible for maintaining the confidentiality of your own membership account and password. You agree to take responsibility for all activities that occur under your membership account and password.